By accessing and using the website of Gloss Masters Studio (“we,” “our,” “us”), you agree to comply with and be bound by the following Terms of Use. These terms govern your access to and use of our website, services, and related content. Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.
1. Use of Our Website
You agree to use our website only for lawful purposes. You shall not use the website in any way that may damage, disable, or impair the website or interfere with any other party’s use of the site. The content provided on this website is for informational purposes only and may be subject to change without prior notice.
2. Intellectual Property
All content on this website — including but not limited to text, images, logos, graphics, videos, and service descriptions — is the property of Gloss Masters Studio and is protected by applicable copyright and trademark laws. Unauthorized use of any materials may violate these laws and is strictly prohibited.
3. Booking and Payment
All service bookings must be made through our official website or by contacting us directly. Payments are due in full at the time of service unless otherwise arranged. We accept multiple forms of payment including credit/debit cards and digital wallets. Prices are listed in Singapore Dollars (SGD) and include GST where applicable.
4. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We reserve the right to suspend or terminate accounts that are misused or breach our terms.
5. Service Disclaimer
Gloss Masters Studio provides professional automotive detailing services with a high standard of care and expertise. However, due to the nature of automotive surfaces, pre-existing conditions, or environmental factors, we do not guarantee that all defects, blemishes, or damages can be fully corrected.
We make no warranties, express or implied, regarding the longevity of results, especially when vehicles are not maintained according to our post-detailing recommendations. Any service time estimates are indicative and may vary depending on the condition of the vehicle.
6. Refund Policy
We take customer satisfaction seriously. If you are not satisfied with the results of your detailing service, you must notify us within 24 hours of completion by emailing support@glossmasterstud.com with supporting photographs and a detailed explanation.
Refunds will be considered on a case-by-case basis and may be granted in full, partial, or not at all, depending on the nature of the complaint. Refunds are not available for dissatisfaction based on subjective expectations (e.g., “not glossy enough”) if the work has been completed in accordance with our service description and industry standards.
We do not offer refunds for:
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Services canceled less than 24 hours before the appointment.
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Missed appointments or late arrivals resulting in insufficient time to complete the service.
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Environmental recontamination (e.g., rain, dust, tree sap) after the vehicle has left our studio.
7. Limitation of Liability
To the fullest extent permitted by law, Gloss Masters Studio shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or services. This includes, but is not limited to, any damage to your vehicle not directly caused by our negligence.
8. Modifications to Terms
We reserve the right to change these Terms of Use at any time without prior notice. Changes will be effective immediately upon being posted on the website. Continued use of the website after such changes constitutes your acceptance of the revised terms.
9. Governing Law
These Terms of Use shall be governed by and interpreted in accordance with the laws of the Republic of Singapore. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
If you have any questions or concerns regarding these Terms of Use, please contact us at:
📧 support@glossmasterstud.com